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| Sales and Marketing Code of Practice |
| This Code outlines the commitments made by Toucan Residential regarding the way we sell and market our services. |
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| Consumer Code of Practice |
| This Code of Practice has been established to inform customers of their relationship with Toucan. |
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| Customer Complaints Procedure |
| This sets out how a customer would be able to issue a complaint if their service has a problem. |
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| Toucan NTS and PRS Code of Practice |
| This Code is established to inform customers about prices of calls to Number Translation Services (NTS) and Premium Rate Services (PRS) together with information about how we help our customers with complaints or enquiries about NTS and PRS. |
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| Broadband Migration Process |
| This document sets out how a customer would go about transferring their broadband service using the Broadband Migration Process. |
